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Richard, Engineer
Category: Electronics
Satisfied Customers: 73083
Experience:  Electronics Engineer
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Need help with Epson printer wi fi laptop, Have new laptop

Customer Question

Need help with Epson printer wi fi laptop
JA: How are you connecting to your Epson printer: wirelessly or by USB?
Customer: Have new laptop and printer need conecting to wifi
JA: When did you last update the printer driver software?
Customer: Don't understand lm 86yrs
JA: What confuses you?
Customer: Have you access to engineer to caii
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: My son has set it up hardwire and it prints.He has had to return to Bristol. Having trouble with passworde and my Email address loud like to print from my mobile
Submitted: 16 days ago.
Category: Electronics
Expert:  Richard replied 16 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 16 days ago.
I will get back to you laterplease
Expert:  Richard replied 16 days ago.