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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 72880
Experience:  Electronics Engineer
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Cannot connect to internet, no, all, no

Customer Question

cannot connect to internet
JA: Are you able to connect using an ethernet cable?
Customer: no
JA: Which lights are colored and/or blinking on your router?
Customer: all
JA: Anything else you want the Network Expert to know before I connect you?
Customer: no
Submitted: 8 days ago.
Category: Electronics
Expert:  Richard replied 8 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the internet router (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the internet router, turn it on and tell me please if it is now operating correctly.

Let me know the results please