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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 72981
Experience:  Electronics Engineer
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No internet. My router just flashes orange. No, orange

Customer Question

Hi. No internet.
JA: What device are you trying to connect?
Customer: My router just flashes orange.
JA: Are you able to connect using an ethernet cable?
Customer: No
JA: Which lights are colored and/or blinking on your router?
Customer: orange blinking
JA: Anything else you want the Network Expert to know before I connect you?
Customer: just no internet at all
Submitted: 12 days ago.
Category: Electronics
Expert:  Richard replied 12 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the internet router (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the internet router, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 12 days ago.
No internet at all
Expert:  Richard replied 12 days ago.

Can you please remove the power to the internet router (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the internet router, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 12 days ago.
I have done all that it has been unplugged for an hour and still no internet
Customer: replied 12 days ago.
No internet
Expert:  Richard replied 12 days ago.

Who is your internet provider?

Customer: replied 12 days ago.
Talk talk
Expert:  Richard replied 12 days ago.

Please call them on 0345(###) ###-####to check for any outages in your area