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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73029
Experience:  Electronics Engineer
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My WiFi broadband isn't working on my pc. It's ok with my

Customer Question

My WiFi broadband isn't working on my pc. It's ok with my mobile. I've been on to broadband provider BT who say broadband is ok, it is getting through to my pc but network isn't recognised by pc. WiFi router has been checked and reset by by. Pc had been restarted a number of times
JA: Are you able to connect using an ethernet cable?
Customer: Haven't got one. In the past, by have me an address to type as a webpage and that opened a set up page
JA: Which lights are colored and/or blinking on your router?
Customer: By gave me an sddress
JA: Anything else you want the Network Expert to know before I connect you?
Customer: Blue
Submitted: 13 days ago.
Category: Electronics
Expert:  Richard replied 13 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Please disconnect the power cable to the computer then hold the power button in for 60 seconds then release.
Then connect the power cable, power it on and tell me how it now functions.
Please let me know the results.
Thank you

Customer: replied 13 days ago.
Keyboard not working. Cannot enter password
Expert:  Richard replied 13 days ago.

USB or wireless keyboard?

Customer: replied 13 days ago.
Expert:  Richard replied 13 days ago.

yes to which? USB or wireless keyboard?

Customer: replied 13 days ago.
Keyboard ok. Had something resting on it
Expert:  Richard replied 13 days ago.

ok

Customer: replied 13 days ago.
Give me a mo. I think I have internet access now
Expert:  Richard replied 13 days ago.

ok thanks

Customer: replied 13 days ago.
Confirmed. My internet is working again. Thank you for your help. I'll remember that in future
Customer: replied 13 days ago.
My internet is working now
Expert:  Richard replied 13 days ago.

You are welcome