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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73039
Experience:  Electronics Engineer
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My printer is missing some letters and has lines coming down

Customer Question

my printer is missing some letters and has lines coming down in some pages
JA: What's the brand and model of your printer?
Customer: brother j44oDW
JA: How long has this been going on with your J44ODW?
Customer: about 3 to 4 weeks i did a cleane but it did not improve
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: dont know i dont think i ever did
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Electronics
Expert:  Richard replied 14 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 14 days ago.
no better
Customer: replied 14 days ago.
I dont want this any more
Expert:  Richard replied 14 days ago.

Can you please the toner then try please