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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 72981
Experience:  Electronics Engineer
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I have an iPad but have not used it for sometime. I cannot

Customer Question

I have an iPad but have not used it for sometime. I cannot remember the email address and password. Can you guide me how to get into myiPad?
JA: Are you logged into your email account on any other devices?
Customer: No. I cannot get in.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Nothing at all
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Nothing else.
Submitted: 11 days ago.
Category: Electronics
Expert:  Richard replied 11 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

If you have forgotten your Apple ID you used, you can retrieve it via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.

Customer: replied 11 days ago.
Please remote into my computer
Expert:  Richard replied 11 days ago.

Please make the remote service request and I can then connect

Customer: replied 11 days ago.
I am still waiting for the phone call
Customer: replied 11 days ago.
When will the technician be available for the phone call. I have something very urgent to attend to now.
Expert:  Richard replied 11 days ago.

I am not able to call you sorry but

If you have forgotten your Apple ID you used, you can retrieve it via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.

Customer: replied 11 days ago.
May I have the £16 plus £5 back please?
Expert:  Richard replied 11 days ago.

If you wish for a refund, please go to https://www.justanswer.com/help/ and click the contact us button on the right side of the page

Thank you and all the best.

Richard