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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73029
Experience:  Electronics Engineer
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How do I save all my information on my phone to sim, Galaxy

Customer Question

How do I save all my information on my phone to sim
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Galaxy s9 and then transfer to my new phone a galaxy A52 5G
JA: How long has this been going on with your smartphone? What have you tried so far?
Customer: I've downloaded to my new phone but still information on my old phone
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Will my info be deleted if I put my sim back in my S9
Submitted: 12 days ago.
Category: Electronics
Customer: replied 12 days ago.
I've downloaded to my new phone but still have info on my old phone. Surely it should be blank
Customer: replied 12 days ago.
Network is EE
Expert:  Richard replied 12 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

It does not work like that anymore sorry, as there is just not enough space on the Sim for this.

What you need to do is use Samsung Switch which you can get here

https://www.samsung.com/us/support/owners/app/smart-switch

And this will allow you to transfer any data that can be moved, to the new phone

Let me know how you go please

Customer: replied 12 days ago.
I'll try thanks
Expert:  Richard replied 12 days ago.

You are welcome