How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73080
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

My phone is not working. All I get is a crackling noise,

Customer Question

my phone is not working. All I get is a crackling noise
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Panasonic
JA: How long has this been going on with your Panasonic phone? What have you tried so far?
Customer: 3 days usually after we have had rain. I ran a system check that did not help
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: on two occasions the phone rang with no one at the other end
Submitted: 14 days ago.
Category: Electronics
Expert:  Richard replied 14 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your phone. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you