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Richard, Engineer
Category: Electronics
Satisfied Customers: 73084
Experience:  Electronics Engineer
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Im getting hundreds of virus alerts on my phone but they

Customer Question

Hi, im getting hundreds of virus alerts on my phone but they don't look legit and i don't want to click into them as it seems to be making it worse. Even the oes from goggle and Facebook dont look riggt
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: Samsung s10 . What do u mean about operating system?
JA: The Smartphone Technician will be able to walk you through that. How long has this been going on with your S10? What have you tried so far?
Customer: Its been happening for a week.. i have tried to clear them by using my own virus cleaner but with no success
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No
Submitted: 16 days ago.
Category: Electronics
Expert:  Richard replied 16 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the device until you see a menu and choose power off.
Then power on the device and tell me if it still has the problem.
Thank you

Customer: replied 16 days ago.
Hi Richard, i got a message from you to turn my phone off! But what then? If mr phone iis turned off, how will i know what to do?
Expert:  Richard replied 16 days ago.

then power it on and see if you still get the messages please