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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 72981
Experience:  Electronics Engineer
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My hotmail account has been hacked on 23rd April with an IP

Customer Question

My hotmail account has been hacked on 23rd April with an IP address in Nigeria. I have reset my password ***** I am unable to send or receive emails. They are sending spam messages to my contacts.
JA: Are you logged into your Hotmail account on any other devices?
Customer: I am only on my iPad using the outlook app
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Yes, I reset password ***** Microsoft yesterday on my other computer, plus did a complete scan showing no issues
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I noticed on my login history that the hacker has synced my email
Submitted: 11 days ago.
Category: Electronics
Expert:  Richard replied 11 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Click on the gear wheel top right in hotmail then view all settings.

then click on rules, delete al the rules in the list, then try to receive emails

let me know the results please