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Have you tried resetting the phone to factory default.
You can try this as your phone is new. You need to first backup your data and then reset your phone
Please share the model number of your Samsung phone
Visit this link and you will get the steps how to backup
Were you able to backup your data? If yes, then reset your phone, check if the issue is resolved and then restore your data from the backup created. Let me know if you need further assistance.
Hi. Are you facing any difficulty while backing up the data?
I am glad that the issue is resolved. There may be a glitch in the Android version. Let me know if it reoccurs. Have a good day.