Ask an Electronics Question, Get an Answer ASAP!
Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Go to this link
And try to unlock it there please
Check on the left menu if it offers you to unlock it
ok, it does not see the phone then
What is the model of the phone?
The ONLY way to remove the lock is to reset the device , which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data.
I am sorry but you will need to reset the device, this will remove the data but you cannot avoid this sorry.
To do this
Let me know how you go please
use volume down and power to power it off please
Volume down and power should force it off, hold it for up to 60 seconds please
You are welcome
It will work but it is tricky to do but please try to perform it again
Are you sure it is powered off?
Watch this film please which shows the steps