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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73133
Experience:  Electronics Engineer
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We have a landline which at the moment we can phone but it

Customer Question

we have a landline which at the moment we can phone but it does not tale incoming calls 0141(###) ###-####JA: What's the brand/model of your phone system?
Customer: bt line with sky talk
JA: How long has this been going on with your phone system? What have you tried so far?
Customer: this morning.
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Electronics
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the modem the phone connects to for a signal (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the modem, turn it on and tell me please if the phone is now operating correctly.

Let me know the results please

Customer: replied 17 days ago.
still the same no response.
Customer: replied 17 days ago.
still the same .
Expert:  Richard replied 17 days ago.

Who is your phone provider?

Customer: replied 17 days ago.
how can we switch to live phone call when phone is not working
Expert:  Richard replied 17 days ago.

Who is your phone provider?

Customer: replied 17 days ago.
BT line with sky talk
Expert:  Richard replied 17 days ago.

Please call BT on 0800 800 150 to have them run a line check to see if the line is active please