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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73029
Experience:  Electronics Engineer
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My wee girl has blocked her phone by putting code in wrong

Customer Question

Hi my wee girl has blocked her phone by putting code in wrong to many times and i can't remember that apple id o2 shop told me to contact use
JA: When were you last able to use your phone?
Customer: About 3 weeks ago, but the o2 shop only opened today and told me to contact use
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: Yes but when you try setting it up its asking from the last apple id I have tried everything but can't thing of what it is
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No just can't get it to start up again
Submitted: 11 days ago.
Category: Electronics
Expert:  Richard replied 11 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

If you have forgotten your Apple ID you used, you can retrieve it via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.

Customer: replied 11 days ago.
How can i do this when i can remember the email address set to her phone
Expert:  Richard replied 11 days ago.

Via the first link I gave you please

Customer: replied 11 days ago.
Hope you haven't took the money from my bank then if you can't phone me and help me
Expert:  Richard replied 11 days ago.

If you have forgotten your Apple ID you used, you can retrieve it via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Customer: replied 11 days ago.
Would like a full refund for this has been no help whats so ever
Expert:  Richard replied 11 days ago.

If you wish for a refund, please go to https://www.justanswer.com/help/ and click the contact us button on the right side of the page

Thank you and all the best.

Richard