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Justin Johnson
Justin Johnson, Technician
Category: Electronics
Satisfied Customers: 10615
Experience:  Training and Development at Scientifically Speaking
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I cannot get either my iphone, iPad or Lenovo computer to

Customer Question

I cannot get either my iphone, iPad or Lenovo computer to print anything on my canon printer. The iPhone sopped printing first, then the ipad and now the laptop. It is telling me the printer is offline. I have tried switching everything off and on several times..no joy.
JA: How are you connecting to your Lenovo printer: wirelessly or by USB?
Customer: wirelessly
JA: When did you last update the printer driver software?
Customer: I havent
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: Electronics
Expert:  Justin Johnson replied 13 days ago.

ATTENTION: Welcome to JustAnswer.com, I am Justin. I will be your technical support today.

I am reading your responses to Pearl, our Artificial Intelligence greeter, and submitting to you either follow up questions or an answer based on the information given. If you could start by giving me your desired resolution that will help us both.

Secure Remote Assistance is a one time extra fee.

Expert:  Justin Johnson replied 13 days ago.

What is the model number of the printer?

Expert:  Justin Johnson replied 13 days ago.

What is the model number of the printer?

Customer: replied 13 days ago.
PIXMA TS5000
Expert:  Justin Johnson replied 13 days ago.

Unplug your router/modem, then unplug your printer, wait three minutes, plug your router/modem in, wait until it restarts and then plug in the printer, once the printer is on and connected to wifi let me know and we will continue again.

Once done follow this guide: https://ij.manual.canon/ij/webmanual/Tutorial/TS5000%20series/EN/TRL/trl-9100.html

Customer: replied 13 days ago.
Do you mean unplug my BT hub?
Expert:  Justin Johnson replied 13 days ago.

Yes

Customer: replied 13 days ago.
Cant cope with this thank you.. won’t take any further
Expert:  Justin Johnson replied 13 days ago.

You're welcome.