How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Customer Service
Category: Electronics
Satisfied Customers: 37020
Experience:  5 years as Network Admin, 10+ years of IT support
Type Your Electronics Question Here...
Josh is online now

My ET-15000 is say turn on printer again i keep turning on

Customer Question

my ET-15000 is say turn on printer again i keep turning on and off but still saying it 034004
JA: What's the brand and model of your printer?
Customer: epson ET-15000
JA: How long has this been going on with your ET-15000?
Customer: about 15 minutes
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: never only had it about 6 weeks
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: Electronics
Expert:  Josh replied 13 days ago.

Hi! Welcome to, an independent paid question and answer platform that is home to the best experts in the world! My name is ***** ***** I will be assisting you today.

I understand how frustrating your issue can be but I will try to work as fast as possible to a resolution to your issue. With that being said, please view the steps below to fix your issue. If the initial steps do not fix your issue, please reply back and I will continue to assist you.


I am sorry to hear about your printer issues!

Let's try a reset of your printer...

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Check to see if your issue continues and let me know the results.

Customer: replied 13 days ago.
It’s still saying it
Expert:  Josh replied 13 days ago.

How old is the printer?

Customer: replied 13 days ago.
About 6-8 weeks old
Customer: replied 13 days ago.
Don’t really want that as £16
Expert:  Josh replied 13 days ago.

Thank you for confirming.

Since it is still under warranty, you can have it repaired/replaced by Epson. To start a warranty repair, please call Epson at 0343 90 37766