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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 37026
Experience:  5 years as Network Admin, 10+ years of IT support
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Our panasonic TV is showing a blinking red light and wont

Customer Question

Our panasonic TV is showing a blinking red light and wont come on.
JA: Is your Panasonic TV connected to a surge protector or power strip?
Customer: Yes
JA: Have you tried to power reset your TV (unplugging the power for 1-2 minutes, then plugging it back in)?
Customer: Just doing it
JA: Anything else you want the TV Expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: Electronics
Expert:  Josh replied 13 days ago.

Hi! Welcome to Justanswer.com, an independent paid question and answer platform that is home to the best experts in the world! My name is ***** ***** I will be assisting you today.

I understand how frustrating your issue can be but I will try to work as fast as possible to a resolution to your issue. With that being said, please view the steps below to fix your issue. If the initial steps do not fix your issue, please reply back and I will continue to assist you.

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Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results. If the issue continues, please let me know how old the TV is.

Customer: replied 13 days ago.
We have done the above the red light is still blinking
Expert:  Josh replied 13 days ago.

If the issue continues, please let me know how old the TV is.

Customer: replied 13 days ago.
Iour years
Expert:  Josh replied 13 days ago.

Do you mean four years?

Customer: replied 13 days ago.
Expert:  Josh replied 13 days ago.

I have reviewed the issue that you are having, the steps that you have tried, and the age of your unit. After reviewing that information, I have determined that your unit has a hardware failure and due to the age of the unit and the issue, it would be cheaper to replace it than to repair it since it is outside of the warranty period.

I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation.

Customer: replied 13 days ago.
Thankyou.
Expert:  Josh replied 13 days ago.

You're welcome!

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Thank you for using JustAnswer. It was a pleasure assisting you today and I hope that you had an amazing experience! Again, my name is ***** ***** hope that we speak again in the future.