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Josh
Josh, Customer Service
Category: Electronics
Satisfied Customers: 37026
Experience:  5 years as Network Admin, 10+ years of IT support
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I just join prime tv .but cant get it on my smart tv, It

Customer Question

I just join prime tv .but cant get it on my smart tv
JA: What's the brand and model number of your TV? How old is it?
Customer: It bush and under 1 year old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Got all the rest .but cant sign in
JA: How long has this been an issue? What happened right before this?
Customer: Got it on my pad .but cant switch to tv
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No just want it to work on tv
Submitted: 13 days ago.
Category: Electronics
Expert:  Josh replied 13 days ago.

Hi! Welcome to Justanswer.com, an independent paid question and answer platform that is home to the best experts in the world! My name is ***** ***** I will be assisting you today.

I understand how frustrating your issue can be but I will try to work as fast as possible to a resolution to your issue. With that being said, please view the steps below to fix your issue. If the initial steps do not fix your issue, please reply back and I will continue to assist you.

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Unplug the power cord to your TV

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results. If the issue continues, please let me know how old the TV is.