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Josh, Customer Service
Category: Electronics
Satisfied Customers: 37065
Experience:  5 years as Network Admin, 10+ years of IT support
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Cannot get onto sky says cannot read card i have takeit out

Customer Question

Cannot get onto sky says cannot read card i have takeit out and cleaned and replaced turned off etc as instructed still nothing
JA: Just to clarify, what device or product are you trying to access?
Customer: Tv
JA: What's the brand and model number of your TV? How old is it?
Customer: Lg 26LB75
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Tv works Alexa works
JA: How long has this been an issue with your 26LB75? What happened right before this?
Customer: 30 minutes programme just went off
JA: Anything else you want the TV Expert to know before I connect you?
Customer: No
Submitted: 16 days ago.
Category: Electronics
Expert:  Josh replied 16 days ago.

Hi! Welcome to, an independent paid question and answer platform that is home to the best experts in the world! My name is ***** ***** I will be assisting you today.

I understand how frustrating your issue can be but I will try to work as fast as possible to a resolution to your issue. With that being said, please view the steps below to fix your issue. If the initial steps do not fix your issue, please reply back and I will continue to assist you.


Let's try a reset on your cable/satellite box...

Unplug the power cord to your cable/satellite box

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results. If the issue continues, please let me know who your cable/satellite provider is.