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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 72981
Experience:  Electronics Engineer
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My printer needed the bkack toner changed and I did this

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Hi there my printer needed the bkack toner changed and I did this butit still says to replace black toner How do i reset it?
JA: What's the brand and model of your printer?
Customer: Brother HL-L3230CDW
JA: How long has this been going on with your HL-L3230CDW?
Customer: just a day till I needed the toner changed
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: that I cannot remember, how do I do this
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no I just need my printer now reset as I have put the new toner in

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 8 days ago.
Sorry just to be clear, you want me to unplug my printer, My printer is on wifi, so nothing to unplug here? We have a couple of computers linked to the printer via wifi, do I need to turn all off??

yes unplug it from the power socket

Customer: replied 8 days ago.
Ok I'll leave it unplugged for 10 minutes
Can we keep this conversation open in the meantime please?

yes

Customer: replied 8 days ago.
ok i'm plugging back in
Customer: replied 8 days ago.
still flashes for the blacktoner to be replaced...

ok, remove the toner, wipe the area it goes in and put the toner back in, tell me if it then works please

Customer: replied 8 days ago.
no doesnt work
  1. Open the front cover of the printer (to access cartridges).
  2. With the cover open, simultaneously press the Back and Cancel buttons. ...
  3. Scroll through the menu to select a color and yield to reset.
  4. The LCD will read "Accepted" once the reset is complete.

Then tell me if it is accepted

Customer: replied 8 days ago.
trying to press them simultaneously but can't get a menu up
Customer: replied 8 days ago.
ok it's accepted shall i close cover?
I selected K. Toner STD not HC

yes and see if it is ok

Customer: replied 8 days ago.
Buddy All done and working now thank you!Doesn't look the clearest though, how do i arrange a quick clean of the cartridges?
Customer: replied 8 days ago.
lovely thank you

You are welcome

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