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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73030
Experience:  Electronics Engineer
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When I try to print a message says no air printer found.

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When I try to print a message says no air printer found. Please could you advise me what todo?
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: i think it’s wirelessly
JA: When did you last update the printer driver software?
Customer: I’ve no idea, sorry
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: as long as it will print I’ll be pleased!

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 9 days ago.
How do I disconnect from the router?

You unplug it from the power socket

Customer: replied 9 days ago.
Typing gives me time to absorb instructions

ok

Customer: replied 9 days ago.
have done that

Let me know the results please

Customer: replied 9 days ago.
Wow thank you it has just printed out what I’ve been trying to do for 2 days!

You are welcome

Richard and other Electronics Specialists are ready to help you
Customer: replied 9 days ago.
Will do and thank you.