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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 53143
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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My hp printer will not print, Wireless, I can't remember How

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My hp printer will not print
JA: How are you connecting to your HP printer: wirelessly or by USB?
Customer: Wireless
JA: When did you last update the printer driver software?
Customer: I can't remember How I do that
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No

Hi,
I'm sorry about your printer issue. I'm glad to assist you today. Is there any error or message? What's the model of your HP printer?

Do you have a Windows or Mac computer?
Please reply at the box below. Thank you.

Customer: replied 14 days ago.
Good morning. No

What's the model of your HP printer?

Do you have a Windows or Mac computer?
Please reply at the box below. Thank you.

Customer: replied 14 days ago.
Ok

What's the model of your HP printer? Do you have a Windows or Mac computer? Thank you.

Customer: replied 14 days ago.
The model is HP OfficeJet 4658.
Yes I have a Windows computer

Thank you. Can I connect remotely to your computer and fix your printing issue directly and quickly right now? Thank you.

Customer: replied 14 days ago.
The printer is not connected to my computer. Is connected to my phone

Are you having issue with printing from your phone or from your computer? Thank you.

Customer: replied 14 days ago.
From my phone

Are you currently able to print from the computer? Thank you.

Customer: replied 14 days ago.
No .I try different devices and no

Thank you. I can fix your printer through your computer. Are you currently communicating with me on your phone or on your computer? Thank you.

Customer: replied 14 days ago.
On my phone

Please open the latest email message from me (from Viet) in your email on your computer. Then click on the Reply now link there in order to communicate with me at this page on your computer. Thank you.

Customer: replied 14 days ago.
It will take long, as I have to live the house soon

If we are not finished soon, we can continue later or tomorrow. On your HP printer's screen, please tap the small Wireless / signal icon at bottom. Then what does the printer's screen show next? Thank you.

Customer: replied 14 days ago.
It shows the connection name.
  1. Disconnect the power cord from your internet modem router device for a couple of minutes, then reconnect.
  2. Turn off HP printer, and then disconnect the power cord from printer for a couple of minutes, then reconnect, and then turn on printer.
  3. Wait a few minutes.
  4. On your smartphone, go to WiFi settings, and there, make sure it is connected to your WiFi wireless network name BT-SRAWXP.
  5. Then see if you can print from your smartphone and computer now.

If needed, are you able to make a copy from the printer's glass? Do you have Android phone or Apple iPhone? Thank you for your patience.

Customer: replied 14 days ago.
I will do it now

OK. Thank you.

Customer: replied 14 days ago.
Thank you. It is working now

You're welcome. Great. If you need anything else, please let me know anytime. Take care! Thank you for your patience.

Customer: replied 14 days ago.
Thank you. Have a nice day

You're welcome. You too! Thank you.

Viet - Technician and 3 other Electronics Specialists are ready to help you

Also, if you have any other computer question / issue, please let me know anytime. Take care! Thank you for your patience.