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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74000
Experience:  Electronics Engineer
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I use hip instant ink to replace my ink when required I

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I use hip instant ink to replace my ink when required I changed the ink this time but a message came up
JA: What's the brand and model of your printer?
Customer: up envy5540
JA: How long has this been going on with your printer?
Customer: a few weeks
JA: When did you last update the Operating System (OS) on the computer or device you're printing from?
Customer: 3days ago
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: this is the first time this has happened

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
In the My Account section, click Change Billing Information, then Edit Payment Information.

Save this then try to print.

Let me know how you go please

Customer: replied 1 month ago.
Hi Richard I have reset my account with instant ink done everything they told me to do. The printer still will not print what else can I do

What is the exact wording of the message the printer now gives you?

Customer: replied 1 month ago.
The message says Cannot print. Visit www.hpinstantink.com for information

yes, there is still an issue with the account

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

See what it says there please

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