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Richard, Engineer
Category: Electronics
Satisfied Customers: 74000
Experience:  Electronics Engineer
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I just had a a7 tablet I put in my patten to unlock but now

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I just had a a7 tablet I put in my patten to unlock but now it won’t unlock
JA: When did you last change the password ***** passcode to your device?
Customer: I just had it and just set pattern
JA: Is there a Gmail address linked to your device?
Customer: Yes
JA: Anything else you want the Android Expert to know before I connect you?
Customer: i can’t turn off the a7 because it wants the pattern

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the device until you see a menu and choose power off.
Then power on the device and tell me if it still has the problem.
Thank you

Customer: replied 1 month ago.
It says to turn off but when I press off it says I need the pattern

To try to reset the pin remotley please go to

And sign in with your samsung account and chose to unlock the device

Let me know how you go please

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