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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74000
Experience:  Electronics Engineer
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I just had a a7 tablet I put in my patten to unlock but now

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I just had a a7 tablet I put in my patten to unlock but now it won’t unlock
JA: When did you last change the password ***** passcode to your device?
Customer: I just had it and just set pattern
JA: Is there a Gmail address linked to your device?
Customer: Yes
JA: Anything else you want the Android Expert to know before I connect you?
Customer: i can’t turn off the a7 because it wants the pattern

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the device until you see a menu and choose power off.
Then power on the device and tell me if it still has the problem.
Thank you

Customer: replied 1 month ago.
It says to turn off but when I press off it says I need the pattern

To try to reset the pin remotley please go to

https://findmymobile.samsung.com/

And sign in with your samsung account and chose to unlock the device

Let me know how you go please

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