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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74000
Experience:  Electronics Engineer
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Trying to open a Email contact group which I set up but am

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Trying to open a Email contact group which I set up but am locked out?
JA: Are you logged into your email account on any other devices?
Customer: no
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I'm on Hotmail but when I try to open a contact group file to retrieve saved Emails a message that I have been locked out appears
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you

Customer: replied 1 month ago.
How or where do I reset my password?

What is the email address with the issue?

Customer: replied 1 month ago.
Send text message to***********

What is the email address with the issue?

Customer: replied 1 month ago.

Can you please use my link below to reset the password

https://account.live.com/password/reset

Once the password ***** ***** try to sign into the account.

Please let me know exactly what happens

Thank you

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