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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73996
Experience:  Electronics Engineer
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My iPhone can’t find my pix Ma printer, canon, ive never

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My iPhone can’t find my pix Ma printer
JA: What's the brand and model of your printer?
Customer: canon
JA: How long has this been going on with your Canon printer?
Customer: ive never been able to connect it... I don’t know how
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
I don’t have my pc set up. I was wanting to print from my iPhone

You can then skip the step with the PC

Customer: replied 1 month ago.
I have just plugged the printer on.. when I try to print from my phone, the printer is not showing up
Customer: replied 1 month ago.
Is it £16 to talk to you by phone?

The instructions I gave you take 10 minutes to do though?

Customer: replied 1 month ago.
Every time I have tried to search for the printer, once I’ve turned it on, is never found. I had only just done the short process of turning it on and searching for it. I don’t know that repeating that process will make any difference this time... how do I even know if the Bluetooth is on, on the printer??

NO there is no bluetooth but please do the instructions I gave you

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 1 month ago.
Ok
Customer: replied 1 month ago.
How do I connect it to the WiFi router??

Which model printer is it?

Customer: replied 1 month ago.
File attached (2LMVGZZ)
Customer: replied 1 month ago.
I sent you a photo with the model details... thank you, Richard!

The model is not there sorry

Customer: replied 1 month ago.
canon multifunction printer rmc-k10425 can ices

That is not a model but please follow the steps here

https://youtu.be/p8Fdar2FhWA

To try to connect it to wifi please

Customer: replied 1 month ago.
thank you so much!! all sorted!!

You are welcome

Richard and 2 other Electronics Specialists are ready to help you