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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73805
Experience:  Electronics Engineer
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I need to reset my password, My iPad, This is a new one

Customer Question

I need to reset my password
JA: Just to clarify, what device or product are you trying to access?
Customer: My iPad
JA: How long have you had your iPad?
Customer: This is a new one which I bought 3,weeks ago. My old one I have had for years
JA: What have you tried so far with your Apple product?
Customer: Everything!
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No
Submitted: 13 days ago.
Category: Electronics
Expert:  Richard replied 13 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://iforgot.apple.com/password/verify/appleid
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 13 days ago.
Not sure if we have managed to reset it. How can we tell?
Expert:  Richard replied 13 days ago.

Did you complete my instructions and set a new password?

Customer: replied 13 days ago.
Nothing works. Put in request for text of code to reset and it would not accept it
Customer: replied 13 days ago.
Will give up now as technician not available
Customer: replied 13 days ago.
Cancel £16 charge
Customer: replied 13 days ago.
Used your link but still no result
Expert:  Richard replied 13 days ago.

You will then need to please call on 0800(###) ###-####and reset it over the phone

Customer: replied 13 days ago.
We have now booked an appointment at Apple in Westfield to deal with this
Expert:  Richard replied 13 days ago.

Thank you