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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
The ONLY way to remove the lock is to reset the device , which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data.
I am sorry but you will need to reset the device, this will remove the data but you cannot avoid this sorry.
To do this
On your computer go to https://www.youtube.com/watch?v=_xALXs4VL9g
And follow the steps there
Let me know how you go please