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I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.
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Can you please remove the power to the modem the phone connects to for a signal (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the modem, turn it on and tell me please if the phone is now operating correctly.
Let me know the results please
You are welcome