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Josh, Customer Service
Category: Electronics
Satisfied Customers: 37345
Experience:  5 years as Network Admin, 10+ years of IT support
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29 Mayi am trying to catchup a program shown on Saturday, my

Customer Question

29 Mayi am trying to catchup a program shown on Saturday
JA: What's the brand and model of your product?
Customer: my account no is###-##-####- does this give you the information you need?
JA: What have you tried so far?
Customer: the set is working ok but I cannot get a program from saturday 29 May
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No thanks
Submitted: 22 days ago.
Category: Electronics
Expert:  Josh replied 22 days ago.

Hi! Welcome to, an independent paid question and answer platform that is home to the best experts in the world! My name is ***** ***** I will be assisting you today.

I understand how frustrating your issue can be but I will try to work as fast as possible to a resolution to your issue. With that being said, please view the steps below to fix your issue. If the initial steps do not fix your issue, please reply back and I will continue to assist you.


Let's try a reset on your cable/satellite box...

Unplug the power cord to your cable/satellite box

Wait 10 minutes

Plug it back in and power on

Wait 5 minutes

Check to see if your issue continues and let me know the results. If the issue continues, please let me know who your cable/satellite provider is.