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Sheri
Sheri, Technical Support Expert Consultant
Category: Electronics
Satisfied Customers: 4796
Experience:  Owner/Consultant at Computer Rescue, Inc.
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Samsung .s21 ultra can not unlock my screen 2 weeks old, s21

Customer Question

samsung .s21 ultra can not unlock my screen 2 weeks old
JA: Just to clarify, what device or product are you trying to access?
Customer: s21 Ultre
JA: How long have you had your S21?
Customer: 2 weeks from virgin
JA: What have you tried so far with your Samsung product?
Customer: your on line service did not solve it
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: can not un lock screen
Submitted: 17 days ago.
Category: Electronics
Expert:  Sheri replied 17 days ago.

Hi,

Thank you for using JustAnswer, an independent question and answer portal. My name is Sheri. I am sorry that you are experiencing this issue. I know it can be frustrating. I am happy to assist you and will do my best to resolve it for you quickly.

*Please note: You may see offers for Premium Services pop up. These offers are automatically generated by the system, not by me. They are optional and do carry an additional charge. We can always continue to work on your solution through messaging.

Your Solution:

Please click the link below and follow the steps:

https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/

Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.

Regards,

Sheri

Expert Level Professional Consultant with over 25 years of experience