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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74035
Experience:  Electronics Engineer
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I cant log on to my e mail account, yes my phone, no cant

Customer Question

i cant log on to my e mail account
JA: Are you logged into your email account on any other devices?
Customer: yes my phone
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: no cant remember
JA: Anything else you want the Email Expert to know before I connect you?
Customer: i have a zoom quiz at 11 00 am i need to do it on the lap top
Submitted: 20 days ago.
Category: Electronics
Expert:  Richard replied 20 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your email account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you