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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.Can you please hold the power button on the device until you see a menu and choose power off.Then power on the device and tell me if it still has the problem.Thank you
Can you please hold the power button on the device until you see a menu and choose power off.Then power on the device and tell me if it still has the problem.Thank you
Did the screen turn off?
Remove the charger from the tablet and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the tablet .
Let me know the results please
We will try to reset it
Let me know how it then functions please
It is the internal memory that has faulted.
I am really sorry about this and you are going to have to return the tablet to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
No sorry, you need to contact the place of purchase for this