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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73796
Experience:  Electronics Engineer
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I did a factory reset on my acer tablet but can't move

Customer Question

I did a factory reset on my acer tablet but can't move beyond the copy apps screen
JA: What's the model of your Acer tablet?
Customer: ACTAB1021
JA: What have you tried so far with your Acer tablet?
Customer: I think the lower part of my touch screen is not working
JA: Anything else you want the Android Expert to know before I connect you?
Customer: Device is only a month old.
Submitted: 9 days ago.
Category: Electronics
Expert:  Richard replied 9 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the device until you see a menu and choose power off.
Then power on the device and tell me if it still has the problem.
Thank you

Customer: replied 9 days ago.
Expert:  Richard replied 9 days ago.

Can you please hold the power button on the device until you see a menu and choose power off.
Then power on the device and tell me if it still has the problem.
Thank you

Customer: replied 9 days ago.
it still has the problem.
Expert:  Richard replied 9 days ago.

Did the screen turn off?

Customer: replied 9 days ago.
the screen turned off. When I restarted the tablet, the problem was still there.
Expert:  Richard replied 9 days ago.

Remove the charger from the tablet and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the tablet .

Let me know the results please

Thank you

Customer: replied 9 days ago.
No change.
Expert:  Richard replied 9 days ago.

We will try to reset it

  1. With the tablet powered off, press and hold the “Volume Up” button.
  2. Press the “Power” button for about 2 seconds to turn the tablet on, then release it. Continue to hold “Volume Up“.
  3. When you see the recovery menu on the screen, release the “Volume Up” button.
  4. Use the volume buttons to toggle the selection to highlight “Wipe Data/Factory Reset“.
  5. Press “Power” to choose the selection.

Let me know how it then functions please

Customer: replied 9 days ago.
I have already tried that and cannot get past the apps transfer screen.
Expert:  Richard replied 9 days ago.

It is the internal memory that has faulted.

I am really sorry about this and you are going to have to return the tablet to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 9 days ago.
Can you please send the replacement and I will arrange return of the faulty item.
Expert:  Richard replied 9 days ago.

No sorry, you need to contact the place of purchase for this