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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 53498
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I inadvertently switched google assistant on when my samsung

Customer Question

I inadvertently switched google assistant on when my samsung tablet froze was a electro restart but cannot turn it off as the assistant says enter password ***** turn off it must be 4 letters plus a number but my password ***** ***** 4 letters HELP please
JA: When did you last change the password ***** passcode to your device?
Customer: Never have
JA: Is there a Gmail address linked to your device?
Customer: Yes***@******.***
JA: Anything else you want the Android Expert to know before I connect you?
Customer: No
Submitted: 17 days ago.
Category: Electronics
Expert:  Viet - Technician replied 17 days ago.

Hi,
I'm sorry about your tablet issue. I'm glad to assist you today. On your Samsung tablet, please press and hold both the Volume Down and Power buttons for about 15 seconds, then wait a bit, and check.

- If needed, press both the Volume buttons for three (3) seconds and check.

- If needed, please watch the video at the website below:

https://www.youtube.com/watch?v=2_6pIigueVA

Please reply at the box below. Thank you for your patience.

Customer: replied 17 days ago.
My tablet restarted but the problem is it is asking for a password ***** 4letters and a number my password ***** ***** 4 letters
Expert:  Viet - Technician replied 17 days ago.

Thank you. What's the model of your Samsung tablet? Do you see if there is Home button located right below your tablet's screen?

Please reply at the box below. Thank you.

Customer: replied 17 days ago.
A6
Expert:  Viet - Technician replied 17 days ago.

Solution #2:

  1. Click on the website below:
    https://findmymobile.samsung.com
  2. There, sign in your Samsung account, if you have one.
  3. Then unlock your Samsung tablet if it's there.

Solution #3:

  1. Click on the website below:
    https://www.google.com/android/find
  2. There, sign in your google gmail email address.
  3. Then secure / lock (or erase) your Samsung tablet if it's there, and then change the password ***** (or re-set it up.) Thank you.
Customer: replied 17 days ago.
When it restarts it says Galaxy A6
Expert:  Viet - Technician replied 17 days ago.

Solution #4:

  1. On your Samsung tablet, press and hold the Power key and power off.
    - (If it does not power off, then press and keep holding both the Volume Down key and Power key for about 9 seconds for it to power off / restart the tablet, then do the next step right away.)
  2. Press and hold at the same time the three keys: Volume Up + Home + Power.
  3. Keep holding these three keys together until the Android logo or the recovery menu appears on the screen.
  4. Press the Volume down key several times to highlight the option wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key to highlight option Yes....
  7. Press Power button to select.
  8. Once the reset process is finished, press the Power key to reboot system now.

If needed, please click on the website below for the instruction video:

https://www.youtube.com/watch?v=pcdcOskldF0

https://www.youtube.com/watch?v=gl0HJWm8ciQ

Please let me know if there is still any issue. Thank you for your patience.