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Thank you for your question, my name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please remove the power to the Skybox (so unplug it from the power socket)
Then wait 10 minutes, connect the power again to the Skybox and tell me please if it is now operating correctly.
Let me know the results please
Delete a recording and tell me if you can then record please
tell me if you can then record please
Which Sky box do you have?
Then try to record please
yes, you will need to please call Sky on***********to request this please.