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Richard, Engineer
Category: Electronics
Satisfied Customers: 73964
Experience:  Electronics Engineer
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My phone seems to have frozen I'm not receiving any phone

Customer Question

My phone seems to have frozen I'm not receiving any phone calls and messages are unreadable
JA: When did you last charge your phone?
Customer: This morning
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: No
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I'm not sure if my WhatsApp messages are coming through
Submitted: 17 days ago.
Category: Electronics
Expert:  Richard replied 17 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the device until you see a menu and choose power off.
Then power on the device and tell me if it still has the problem.
Thank you