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Richard, Engineer
Category: Electronics
Satisfied Customers: 74035
Experience:  Electronics Engineer
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I have a Stylus photo printer 2880 which tell me it needs a

Customer Question

I have a Stylus photo printer 2880 which tell me it needs a service and will now not print, how do i go about having it serviced and at what cost.
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: usb
JA: When did you last update the printer driver software?
Customer: never
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 19 days ago.
Category: Electronics
Expert:  Richard replied 19 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 19 days ago.
still not working, ink and paper feed lights blinking alternatively, and no on off light showing.
Expert:  Richard replied 19 days ago.


Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Customer: replied 19 days ago.
ink tank is in rest position on far right so can not remove it.
Expert:  Richard replied 19 days ago.

Try to move it by hand please

Customer: replied 19 days ago.
it will not move.
Expert:  Richard replied 19 days ago.

It is the internal drive motor that has faulted.

I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

Thank you

Customer: replied 19 days ago.
who do i send it to?
Expert:  Richard replied 19 days ago.

the place you purchase it from please