How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73921
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

All of a sudden my Galaxy S7 edge phone has frozen and I

Customer Question

hello, all of a sudden my Galaxy S7 edge phone has frozen and I cannot turn it off....it is also getting very warm
JA: When did you last charge your phone?
Customer: yesterday
JA: Have you tried a force reboot (pressing and holding the Power button)?
Customer: yes I have
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no thank you
Submitted: 14 days ago.
Category: Electronics
Expert:  Richard replied 14 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Disconnect the charger the hold volume down and power for 60 seconds

then power on the phone and try to use ti

Let me know how you go please

Customer: replied 14 days ago.
did as instructed, phone will not switch on
Expert:  Richard replied 13 days ago.

connect the charger and hold volume up and power, does it then come on?