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Thank you for using JustAnswer, an independent question and answer portal. My name is Sheri. I am sorry that you are experiencing this issue with your Brother printer. I know it can be frustrating. I am happy to assist you and will do my best to resolve it for you quickly.
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Please click the below link. Once on the Brother website, select your correct operating system and click on the Full Driver & Software Package (Recommended) to download it. Once downloaded, run the program and follow the onscreen prompts.
Note: You may need to use a USB cable during the installation.
Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.
Expert Level Professional Consultant with over 25 years of experience
You can always try connecting with a USB cable and the driver should install automatically.
You can try running the download again, but first, disable any antivirus and firewall programs.
Is there a certain part of the installation that it fails on?
You can try disabling user account control. Click this link and follow the steps. It will require a reboot to apply the changes. Then try installing the software again:
Ok, the next step would be to try connecting it to a different device to determine whether the fault is with the computer or the printer. I suspect it is an issue on that computer.