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Richard, Engineer
Category: Electronics
Satisfied Customers: 73923
Experience:  Electronics Engineer
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My 7 yr old 40 inch samsung smart tv no longer has access to

Customer Question

my 7 yr old 40 inch samsung smart tv no longer has access to the internet.
JA: What Samsung model do you have? How old is it?
Customer: UE40H5510
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: all other functions still work fine but when I press the SmartHub button all I see is a tutorial on how to connect to the internet. I have followed these instructions and it says I am now connected to the internet but all I get is the tutorial each time,
JA: How long has this been an issue with your Samsung? What happened right before this?
Customer: I noticed it last Friday morning
JA: Anything else you want the TV Expert to know before I connect you?
Customer: thats all I can tell you
Submitted: 11 days ago.
Category: Electronics
Expert:  Richard replied 11 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 11 days ago.
didn't work.
Expert:  Richard replied 11 days ago.

Navigate to Settings and then General. Select Reset. Enter your PIN (0000 is the default) and then select Reset. To complete the reset, select OK. Your TV will restart automatically. If these steps don't match your TV, navigate to Settings > Support > Self Diagnosis, and Reset will be located in that menu.

Tell me how it then functions please