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Richard, Engineer
Category: Electronics
Satisfied Customers: 73964
Experience:  Electronics Engineer
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My canon 3600 will not connect to my computer either via

Customer Question

my canon 3600 will not connect to my computer either via internet or hard wire.
JA: Are you able to connect using an ethernet cable?
Customer: no
JA: Which lights are colored and/or blinking on your router?
Customer: my router is ok
JA: Anything else you want the Network Expert to know before I connect you?
Customer: do you mean printer light?
Submitted: 14 days ago.
Category: Electronics
Expert:  Richard replied 14 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your printer. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the printer (so unplug it from the power socket) as well as your wifi router and power off your computer.

Then wait 10 minutes, connect the power again to the wifi router then the printer, turn it on and start your computer and tell me please if it is now operating correctly.

Let me know the results please