How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73831
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have received a apple phoneA1057 I have tried to open a

Customer Question

I have received a apple phoneA1057 I have tried to open a apple account but you will not accept my e-mail address
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: I am using my lap top, internet is good
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: no
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I need to be able to remove my sister in laws passwords from this phom
Submitted: 7 days ago.
Category: Electronics
Expert:  Richard replied 7 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://iforgot.apple.com/password/verify/appleid
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you