How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Engineer
Category: Electronics
Satisfied Customers: 73919
Experience:  Electronics Engineer
Type Your Electronics Question Here...
Richard is online now

I am locked out on my samsung A40 mobile cant remember my

Customer Question

i am locked out on my samsung A40 mobile cant remember my pattern code how can i get in to my phone
JA: When were you last able to use your phone?
Customer: last night
JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you through restoring your photos, contacts and other data from a backup (if you have one).
Customer: yes caant get into rht ether
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no thankyou
Submitted: 11 days ago.
Category: Electronics
Expert:  Richard replied 11 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

To try to reset the pin remotley please go to

And sign in with your samsung account and chose to unlock the device

Let me know how you go please

Customer: replied 11 days ago.
i will let you know Richard
Expert:  Richard replied 11 days ago.


Customer: replied 10 days ago.
Richard sorry it took so long to reply I have now solved the problem thank you for your help
Expert:  Richard replied 10 days ago.

You are welcome