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Richard, Engineer
Category: Electronics
Satisfied Customers: 74040
Experience:  Electronics Engineer
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Do you provide a technical service tohelp customers to

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Do you provide a technical service tohelp customers to overcome problems with TV and Recorderinstallations
JA: What's the brand and model number of your TV? How old is it?
Customer: The Tv is 2 years old and 32inch with a recorder bought at the same time
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: as previously said the problem isthat on occasion the recorder does not record the selected program
JA: How long has this been an issue? What happened right before this?
Customer: the problem has been occurring for some time now
JA: Anything else you want the TV Expert to know before I connect you?
Customer: that will be sufficient Thank you

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble with your TV. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV and any other devices connecting to the TV such as a cable box, wifi router ect (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the TV and connecting devices, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 16 days ago.
Thank You very much your advice seems to have improved the service ***** *****n

You are welcome

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