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Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
To do this, please go to www.microsoftstore.com and sign into the account you purchased office with.
Then click on your name top right then view account
Then click on Services and Subscriptions on the page that opens
Then locate office and click on install there to install it.
Let me know how you go please
Glad to hear