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Richard, Engineer
Category: Electronics
Satisfied Customers: 74035
Experience:  Electronics Engineer
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I subscribe to Office 365 but lost it when my laptop went

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I subscribe to Office 365 but lost it when my laptop went wrong. The machine is repaired now and Windows 10 reinstalled but I do not know how to reinstall Office. My email address***@******.*** would have received notification of my last subscription renewal but many of the messages have disappeared. Can you help me out of this mess?
JA: What's the brand/model of your laptop?
Customer: Toshiba Satellite C6700-11K
JA: What have you tried so far with your Satellite? Have you installed any updates recently?
Customer: No
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Don`t think so

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

To do this, please go to and sign into the account you purchased office with.

Then click on your name top right then view account

Then click on Services and Subscriptions on the page that opens

Then locate office and click on install there to install it.

Let me know how you go please

Richard and other Electronics Specialists are ready to help you
Customer: replied 8 days ago.
It seems to be alright now

Glad to hear