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Sheri
Sheri, Technical Support Expert Consultant
Category: Electronics
Satisfied Customers: 4774
Experience:  Owner/Consultant at Computer Rescue, Inc.
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I've got an older iPad and I need to update my software what

Customer Question

Hello, I've got an older iPad and I need to update my software what do you recommend?
JA: What Operating System (OS) are you running on your computer or device?
Customer: Haven't a clue, sorry you're dealing with a dinosaur ­čśä
JA: When did you last update your software?
Customer: About 5 years ago
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I only use my iPad and my Android phone so let's take it from there
Submitted: 9 days ago.
Category: Electronics
Expert:  Sheri replied 9 days ago.

Hi,

Thank you for using JustAnswer, an independent question and answer portal. My name is Sheri. I am sorry that you are experiencing this issue. I know it can be frustrating. I am happy to assist you and will do my best to resolve it for you quickly.

*Please note: You may see offers for Premium Services pop up. These offers are automatically generated by the system, not by me. They are optional and do carry an additional charge. We can always continue to work on your solution through messaging.

Your Solution:

Please click the link below and follow the guide to update the older iPad:

https://www.techlicious.com/tip/how-to-update-an-old-iPad/

Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.

Regards,

Sheri

Expert Level Professional Consultant with over 25 years of experience

Customer: replied 9 days ago.
my model no is MC916B/A. Version 93.5. 13g36
Expert:  Sheri replied 9 days ago.

Your Solution:

Please click the link below and follow the guide to update the older iPad:

https://www.techlicious.com/tip/how-to-update-an-old-iPad/

Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.

Regards,

Sheri

Expert Level Professional Consultant with over 25 years of experience

Customer: replied 9 days ago.
It's ok I'll pop into a store at a later date and see about it, or I'll get one of my kids to see to it. thanks but I'm not going to be paying £16.00 for a chat I probably won't understand any way. Thanks
Expert:  Sheri replied 9 days ago.

You are very welcome.

Thank you so much for giving me the opportunity to help you. I really appreciate your patience through this process. My goal is to provide you with excellent service. Please feel free to reply with any questions.

Regards,

Sheri

Expert Level Professional Consultant with over 25 years of experience