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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73964
Experience:  Electronics Engineer
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I have forvot my password for bbc Scotland and its not

Customer Question

I have forvot my password ***** bbc Scotland and its not giving me an option to change it
JA: Just to clarify, what device or product are you trying to access?
Customer: Bbc Scotland app
JA: Which software or app can I help with?
Customer: Samsung phone ,, bbc Scotland app
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: No
Submitted: 13 days ago.
Category: Electronics
Expert:  Richard replied 13 days ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.
I’m sorry to hear you're having trouble with your account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please use my link below to reset the password
https://www.bbc.co.uk/usingthebbc/account/how-do-i-change-my-password/
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 13 days ago.
Its not letting me reset it with my email address it just keeps saying I already have an account and sending me to sign in
Customer: replied 13 days ago.
I don't want a call
Expert:  Richard replied 13 days ago.

yes, please sign in with your email when it asks

Customer: replied 13 days ago.
I have forgotten my email and password ***** I keep getting re directed to sign in
Expert:  Richard replied 13 days ago.

Can you please use my link below to reset the password
https://www.bbc.co.uk/usingthebbc/account/how-do-i-change-my-password/
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you

Customer: replied 13 days ago.
I don't have money for a call
Expert:  Richard replied 13 days ago.

Can you please use my link below to reset the password
https://www.bbc.co.uk/usingthebbc/account/how-do-i-change-my-password/
Once the password ***** ***** try to sign into the account.
Please let me know exactly what happens
Thank you