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Richard, Engineer
Category: Electronics
Satisfied Customers: 73864
Experience:  Electronics Engineer
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I cannot see my phone symbol on the front of Samsung s9 how

Customer Question

JA: Hello. How can I help?
Customer: I cannot see my phone symbol on the front of Samsung s9 how do I get it back
JA: What's the brand/model and Operating System (OS) of your smartphone?
Customer: samsung s9
JA: How long has this been going on with your S9? What have you tried so far?
Customer: quite a while nothing that qorked
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no
Submitted: 7 days ago.
Category: Electronics
Expert:  Richard replied 7 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can you please hold the power button on the device until you see a menu and choose power off.
Then power on the device and tell me if it still has the problem.
Thank you

Customer: replied 7 days ago.
still same problem
Customer: replied 7 days ago.
No thank you
Expert:  Richard replied 7 days ago.

slide up, then do a search for phone and locate it please.

Then hold on it, choose add to home screen and add it back