How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 74038
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

There I'm trying to pay for "goodfellas" but it keeps saying

Customer Question

Jim there I'm trying to pay for "goodfellas" but it keeps saying theres no funds in this account but I want to buy it using a different card?
JA: What's the brand and model of your product?
Customer: It's an Amazon firestick
JA: How old is your Fire?
Customer: About a year
JA: What have you tried so far with your Fire?
Customer: Just the payment but cant find an option that will let me use the card which has the money in it
JA: Anything else you want the Android Expert to know before I connect you?
Customer: No
Submitted: 15 days ago.
Category: Electronics
Expert:  Richard replied 15 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

I’m sorry to hear you're having trouble with your service. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please remove the power to the Firestick (so unplug it from the power socket)

Then wait 10 minutes, connect the power again to the Firestick and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 15 days ago.
Sorey it's taking a bit of time
Expert:  Richard replied 15 days ago.

It is ok

Customer: replied 15 days ago.
I have done everything you have told me n it STILL wont accept my new banking details!!!! Bloody shocking!!!
Expert:  Richard replied 15 days ago.

Contact your bank please and have them remove any blocks for the service.