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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 73964
Experience:  Electronics Engineer
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Lost password for my email phone number that was connected

Customer Question

Hi lost password ***** my email phone number that was connected originally no longer have
JA: Are you logged into your email account on any other devices?
Customer: Trying to on my phone
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Might have security question the phone number on file no longer have
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Ho can I access my email
Submitted: 13 days ago.
Category: Electronics
Expert:  Richard replied 13 days ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your email account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you

Customer: replied 13 days ago.
I have tried that but the number Tey want to send code to I no longer have I need to change the number on file
Expert:  Richard replied 13 days ago.

Can you please call the phone number linked to the account and see if someone answers it.

If so, please ask then for the code and use this to reset the password.

Let me know how you go please

Thank you

Customer: replied 13 days ago.
Will try phoning them thanks
Expert:  Richard replied 13 days ago.

thnaks